FAQ's
Find your answers here
How long will it take to ship my order?
We ship faster than a magpie in swooping season! Most orders land at your doorstep in 3–7 business days. Rural folks, give it an extra day or two.
Do you ship outside Australia?
Nah mate, we're 100% Aussie-only! If you're outside the land Down Under, you’ll have to teleport in or convince a friendly kangaroo to smuggle socks out for you.
How can I pay for my ridiculously awesome socks?
We accept pretty much everything except Monopoly money and IOUs written on napkins. You can pay with Visa, Mastercard, AMEX, PayPal, Apple Pay, and Google Pay if you're feeling techy. Basically, if it beeps or clicks, we probably take it.
Just tap, pay, and prepare your feet for glory.
What size are your socks? Will they fit my weirdly shaped feet?
Unless your feet are the size of surfboards or fairy floss, they’ll fit. Our socks are unisex, stretchy, and foot-hugging magic that fits most adult and children's hooves. We will include as much sizing information as possible under each of the detailed product pages. Be sure to eyeball em so you end up with sock's which will fit your feet like the glass sippers on Cinderella's feet.
Help! I ordered the wrong socks—what now?
No dramas! As long as they’re unworn and still smell like lavender dreams, and are returned in our Eco friendly packaging which needs to be undamaged, you can swap 'em. We’ve got a 30-day return policy, and a customer service human who’s nicer than a lamington at a BBQ. We can arrange a refund once the goods are returned, minus the shipping charges of course which is non-refundable.
Drop us an email at info@sockyroo.com.au and let us know that our wonderful creations are on their way back.
Can I gift Sockyroo socks to someone else?
Absolutely! Sock gifting is a love language here. Just enter their shipping address, and we'll send your gift straight to their unsuspecting sockless feet. Bonus: no wrapping required (unless you're feeling fancy).
Will you restock sold-out designs? I missed the socks with the surfing wombats!
If the demand is high (or the wombats complain), we’ll bring ‘em back! Join our Sock Watch list (aka email list) and we’ll let you know before they make a grand comeback.
“Crikey! I was accidentally shipped the wrong socks—what do I do?”
If we accidentally sent you socks meant for someone else’s feet (oopsie!), give us a shout!
Ring us on 0415 400 431 or shoot an email to info@sockyroo.com.au and we’ll sort it out faster than you can say “sock switcheroo!” We’ll get the right pair hopping your way quicker than a kangaroo on a trampoline.
Why socks? And why so weird?
Because life’s too short for boring socks, Karen. Sockyroo exists to make your feet laugh, dance, and possibly become internet-famous. Welcome to the cult of sock awesomeness.